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Exam Name: ITIL Foundation (syllabus 2011)
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ITILFND Valid Test Collection Free Total Q&A: 238 Questions and Answers
Last Update: 2017-04-27
ITILFND Reliable Real Exam Questions Detail: ITILFND Valid Test Collection Free
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NO.1 Who is responsible for defining metrics for change management?
A. The change advisory board (CAB)
B. The continual service improvement manager
C. The change management process owner
D. The service owner
Answer: C
ITILFND Notes
NO.2 Who is responsible for ensuring that the request fulfillment process is being performed
according to the agreed and documented standard?
A. The customer
B. The service owner
C. The process owner
D. The IT director
Answer: C
ITILFND Objectives
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